Return Policy
Customer is responsible for inspecting and accepting products. Customer can reject and return any portion of an order that is damaged, defective or otherwise fails to conform to the goods specified in the Customer's order, subject to the following requirements:
- Customer must send all returns accompanied by a Mundial issued Return Authorization.
- All returned products must be received in resalable condition (including no markings or labels attached to the cartons) and in the original manufacturers' shipping cartons, complete with all packing and associated materials.
- Mundial will not accept any returns from Customer for product that is designated as "Non-Returnable Item".
- Customer must request a Return Authorization and return the merchandise to Mundial within the following time frames:
- 10 days from date of invoice for returns due to customer error (such as ordering the wrong item); merchandise must be returned in re-saleable condition.
- 10 days from date of invoice for any defective merchandise.
- 5 days from date of invoice for any concealed damage or concealed warehouse errors (such as shipping the wrong product or shortages).
- 5 days from date of invoice for all visible damage and visible warehouse errors.
- Merchandise must be returned in the same unit of measure as purchased from Mundial.
- The following categories are not eligible for return: food and beverage products, pharmaceuticals, Machine/Floor Equipment, discontinued or expired products, special order products, closeout merchandise, and SKU for any lines Customer purchases direct from the manufacturer.
- Mundial reserves the right to make other products or product categories ineligible for return.
- Essendant will not accept returns of any SKU in excess of the quantity of that SKU Customer purchased from Mundial in the 10 days prior to the date Mundial receives the return.
- Mundial reserves the right to refuse returns that do not comply with these terms. Mundial will assess a 25% restocking charge for any returns Mundial accepts that do not comply with these terms.
Contact Us
If there are any questions regarding this privacy policy you may contact us using the information below.
Mundial, Inc.
3941 Park Drive
El Dorado Hills, CA 95762
Ph: 916-242-5393 | Fx: 916-655-2840
E: info@mundialinc.com